Privacy Policy

At Clovin Fashion, we take your privacy seriously and are committed to ensuring a safe and secure shopping experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website www.clovinfashion.com By using our website and services, you consent to the collection and use of your information as described below.

Information We Collect

We collect two types of information when you interact with our website: Personal Information and Non-Personal Information.

Personal Information

When you make a purchase, create an account, or contact us, we collect personal details such as:

  • Full Name
  • Email Address
  • Phone Number
  • Shipping and Billing Addresses
  • Payment Information (processed securely through trusted third-party payment processors)

Non-Personal Information

We also gather non-personal information about how you use our website, including:

  • IP Address
  • Browser Type and Version
  • Pages Visited
  • Time and Date of Visits
  • Referring Website (if applicable)

This data helps us improve your experience and enhance our services.

How We Use Your Information

The information we collect is used for the following purposes:

  • Processing Orders: To complete your purchases, process payments, and provide customer support.
  • Improving Our Website: Non-personal data helps us enhance website functionality, optimize user experience, and analyse usage trends.
  • Communication: We use your contact information to send order confirmations, delivery updates, promotional offers, and newsletters (if you've opted in).
  • Customer Service: Your details may be used to respond to your inquiries and assist with any order-related issues.

How We Protect Your Information

At Clovin Fashion, we prioritise the safety of your personal data. We implement various security measures to protect your information, including:

  • SSL encryption technology to securely transmit your data.
  • Secure payment transactions handled by trusted third-party providers using encryption and industry-standard security practices.

Please note that while we strive to ensure the security of your information, no method of transmission over the internet is entirely secure. Therefore, we cannot guarantee 100% security but will take reasonable measures to protect your data.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that allow us to remember your preferences and track your interactions with our site. You can disable cookies via your browser settings; however, some features of our website may not work properly without them.

Third-Party Services

We do not sell, trade, or rent your personal information. However, we may share your information with trusted third-party service providers who help us operate our website, process payments, or deliver products. These third parties are bound by strict confidentiality agreements and are only permitted to use your information to fulfill their specific role in the transaction.

Some third-party services we use include:

  • Payment Processors (e.g., PayPal, Stripe)
  • Shipping Partners (e.g., Royal Mail, Hermes)
  • Marketing Platforms (e.g., email marketing services)

Please note that these third-party services have their own privacy policies, and we recommend reviewing them for further information.

Your Rights

You have certain rights regarding your personal information under data protection laws, including:

  • Access: You can request to view the personal data we hold about you.
  • Correction: You can request to update or correct any inaccuracies in your information.
  • Deletion: You may request the deletion of your personal data, subject to specific legal exceptions.
  • Opting Out of Marketing: You can unsubscribe from promotional emails by clicking the “unsubscribe” link in any marketing email or by contacting us directly.

To exercise any of these rights, please contact us at info@clovinfashion.com

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete that information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised date will be updated accordingly. We encourage you to review this policy regularly to stay informed about how we are protecting your data.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please feel free to contact us:

  • Email: info@clovinfashion.com
  • Phone: +44-9837-573-587
  • Address: 62 Queensway, EAST CENTRAL LONDON, EC34 7QL, UK
  • Business Days: Monday - Friday
  • Business Hours: 9:00 AM - 6:00 PM