Return & Refund Policy

At Clovin Fashion, we aim to provide a seamless shopping experience, and we understand that sometimes things may not work out. If you’re not completely satisfied with your purchase, our straightforward returns and refund policy is designed to make the process as easy as possible. Here’s everything you need to know about returns and refunds at Clovin Fashion.

Returns

Your satisfaction is our priority, and we want you to love what you ordered! We offer a 30-day return policy for all items, so you have plenty of time to make sure your purchase is exactly what you wanted.

Eligibility for Returns:

  • Items must be returned within 30 days of receiving your order.
  • Items must be unworn, unwashed, and undamaged, with all original tags attached.
  • Final sale items are non-returnable.
  • To initiate a return, simply contact our customer service team at info@clovinfashion.com or give us a call at +44-9837-573-587 (Business hours: Monday - Friday, 9:00 AM - 6:00 PM). We will guide you through the return process.

Return Shipping Costs:

  • If the return is due to wrong size or a change of mind, the customer will be responsible for the return shipping cost.
  • If the return is due to defective or damaged items, we will cover the return shipping cost.

Once we receive your returned item, we will process it and either issue a refund or offer store credit (depending on your preference). Please allow 7 business days for return processing once we have received the item.

Refunds

Refunds are processed using your original payment method. If you choose store credit, you’ll receive it in the form of a gift card that can be used for future purchases.

Refund Processing:

  • After your return is approved, we will process the refund within 7 business days.
  • If you paid via credit card, the refund will be credited to the original card used during purchase.

Refund Conditions:

  • Refunds will only be issued for items that meet our return criteria (unworn, unwashed, undamaged, and with tags).
  • If an item shows signs of wear, damage, or is missing tags, we reserve the right to reject the return.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size or style, you will need to return the original item following our return process and place a new order for the item you want.

Order Processing & Shipping Times

To ensure a smooth experience, here are some details about our order processing and shipping:

  • Order Processing: We typically process orders within 1-3 business days.
  • Shipping: We offer free shipping on all orders within the UK. Orders are usually in transit for 4-7 business days, with an estimated total delivery time of 5-10 business days.
  • Order Cut-off Time: Orders placed after 6:00 PM (GMT) will be processed on the next business day.
  • Shipping Method: All orders are shipped with our Free Shipping option.

Contact Us

If you have any questions or need assistance with your return or refund, our customer service team is here to help. Don’t hesitate to reach out:

  • Email: info@clovinfashion.com
  • Phone: +44-9837-573-587
  • Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT)
  • Address: 62 Queensway, EAST CENTRAL LONDON, EC34 7QL, UK